Help
How can we help?
How to get around the studio and the app, step by step, what each message means, and a check of your own setup.
Start here
From a new account to your first stream.
The studio
Running your show from a browser, at live.getlumbus.com/studio.
- Getting around the studioWhere everything is in the studio: the rail on a computer, the tabs on a phone, the top bar, the alerts, and what Still there? means.
- Add a platform and its stream keySend your stream to YouTube, Twitch, Kick and every other platform you use: where each stream key is, and how many go out at once.
- Go live, take a break, end the streamThe Live page: Go live, Be right back, recording, clips and End stream, and going live to your watch page on its own.
- Send from a computer, camera or streaming softwareUse this browser’s camera or screen, a camera through your computer, or OBS and other streaming software on your studio’s own address.
- Bring a guest onSend a guest a link: they join from their browser with their camera, microphone and screen, with nothing to install.
- Set up your watch pageA page of your own that anyone can watch: your own address, a passcode when you want one, and sign-ups.
- Scenes, Be right back and your brandWhat viewers see in each moment: your scenes, Be right back by itself when the signal drops, and your brand on everything.
- Recordings and clipsEvery stream is recorded unless you switch it off. Download it from Past streams, and find the clips worth posting.
- Your team and what each role can doInvite people by email and give each one a role: producer, operator, editor or viewer. You stay the owner.
The app
Your phone as the camera, the phones around you, and the show in your pocket.
When something isn’t right
What each message means, and what to do.
- What the studio’s messages meanThe words the studio and the app show you, what each one means, and what to do about it.
- If your stream dropsWhat your studio does by itself when your signal drops, and the steps to take, in order.
- Check your setupTest this browser, your camera and microphone, and your connection, and get the results to send us if you need help.
Still stuck? Ask a person.
If your stream is down, a person answers while you are live. Everything else is answered by email within a business day.
In the app, You › Diagnostics makes a log file to send us.