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When something isn’t right

What the studio’s messages mean

The words the studio and the app show you, what each one means, and what to do about it.

  • All good

    What it meansYour picture is arriving and every platform you switched on is live.

    What to doNothing.

  • Ready to go live

    What it meansYour picture is arriving and somewhere to go live to is on.

    What to doPress Go live.

  • No signal

    What it meansNothing is sending your picture to your studio.

    What to doStart the camera in the app, open Camera here, or check your software is sending to your studio’s address.

  • Signal lost

    What it meansYour picture stopped mid-stream. Viewers see Be right back.

    What to doNothing to press: Live comes back by itself when the signal does.

  • Weak signal

    What it meansLess is arriving than your stream wants.

    What to doFrom the app or this browser it recovers by itself. From a camera or software, check the bitrate it is set to.

  • Picture frozen

    What it meansThe feed arrives, but the picture is stuck.

    What to doThe studio reopens it by itself. Check your camera.

  • Studio offline

    What it meansLumbus can’t reach your studio right now.

    What to doIf you are live, you are still live. Controls come back with it.

  • Asleep

    What it meansYour studio is resting between streams.

    What to doGo live wakes it and goes live by itself.

  • Starting your studio

    What it meansYour studio is being made ready.

    What to doThe page says how long, and goes on by itself.

  • Still there?

    What it meansYour studio has been quiet for a while.

    What to doI’m here keeps it awake.

  • Turn on a platform or your watch page first

    What it meansThere is nowhere to go live to yet.

    What to doSwitch one on in Platforms.

  • Payment needed before your next stream

    What it meansYour last payment didn’t go through. A stream already running is never stopped.

    What to doOpen Plan & add-ons.