On the website
- 1
Sign in at lumbuslive.com/signin.
- 2
Press the round button with your initial at the top of the page, then Delete account.
- 3
Read what goes, type DELETE and press Delete my account. This browser signs out.
In the Lumbus Live app
- 1
Open You, then Delete account.
- 2
Type DELETE and confirm. The phone signs out straight away.
Without the app or the website
Email live@getlumbus.com from the address you sign in with and ask us to delete your Lumbus Live account. We answer within 30 days.
What is removed
Your sign-in: email, Apple and Google.
Your Lumbus Live plan details, alerts and preferences.
Any studio you own: shut down and removed, recordings included.
Every phone registered for alerts, and your place on other people’s studio teams.
When
Sign-in is blocked the moment you confirm, in the app and on the website, and we email you to say so.
Everything is permanently deleted after 30 days. To cancel within that time, reply to that email.
An account cannot be deleted while one of its studios is live: end the stream first.
What is kept
Open charges stay due, under the terms you agreed to.
Records of payments, tickets and payouts are kept as financial records for six years, as UK law requires, then deleted.